FAQ

I need to erase a certain drive from my computer. How can I do it without erasing everything?
By default, Blancco Drive Eraser will erase all connected drives. You can select the drives to be erased individually from the "Advanced" view in ...
Tue, 7 Jul, 2020 at 1:12 PM
Is it possible to erase password locked drives with Blancco Drive Eraser?
Starting with version 5.10.3, if the hard drive is locked with a hard drive password, it can be still erased, but the user must provide the correct password...
Tue, 7 Jul, 2020 at 1:11 PM
I used the Blancco Drive Eraser and after the erasure my computer boots up to a black screen.
Running Blancco Drive Eraser erases the computer's hard drive(s) and leaves no data behind. If you want to your computer to "an operational state&...
Tue, 7 Jul, 2020 at 1:10 PM
Report messages related to hidden area handling
Blancco Drive Eraser can detect, remove and erase hidden areas from drives (HPA, DCO). The handling of such areas is sometimes difficult and may produce ...
Tue, 7 Jul, 2020 at 1:05 PM
The computer I want to erase has no operating system. What can I do?
Blancco Drive Eraser contains its own Operating System. The software itself is booted by using USB or CD. There is no need to have any OS pre-installed on t...
Thu, 9 Jul, 2020 at 6:05 PM
Support of Apple machines with T2 chips
Apple's custom T2 chips are making their way into most new Apple Intel-based computers. The T2 chips were first added into iMacs in 2017, then included...
Tue, 7 Jul, 2020 at 12:45 PM
What are HPAs and DCOs and why do they matter?
What is the HPA? The Host Protected Area (HPA) is an area of memory on a hard drive that is not normally visible to a computer’s Operating System (O...
Fri, 3 Jul, 2020 at 3:49 PM
Unsupported Network Adapter
In some cases, it is possible that the built-in Network Interface Card (Ethernet or Wireless network adapter) of a machine, isn’t supported by the Blancco D...
Thu, 2 Jul, 2020 at 5:25 PM
What different hard drive sector block sizes does Blancco Driver Eraser support?
Blancco Driver Eraser (version 5.7.0 or newer) can erase any drive independent of its sector size. For example drives connected to servers are sometimes for...
Fri, 3 Jul, 2020 at 3:12 PM